When you are ordering, please use the 'Buy' button to begin checkout process. All the information you need to complete your order is on the checkout pages that will pop up after you add an item in your shopping cart. You can also access the cart at any time by clicking on the 'View Cart' button visible in the Online Store.
Q: Do you have a line order minimum?
A: We do have a $10.00 line minimum for all orders. Out of stock items may have higher minimums.
Q: What are your payment terms?
A: Terms on approved account: 2% 10 net 30 days from date of shipment, payment via ACH or check only. Terms for credit card customers: due in advance of shipping. We accept MC/Visa and American Express, see payment information below.
Q: When can I expect delivery?
A: All orders will be confirmed via email same day. For parts in stock, we will ship within 1-2 business days. Parts not in stock will be advised of a delivery date within 1-2 days via second order confirmation email. Most store items have a 6-8 week maximum delivery, though actual lead times vary by item.
Q: Do you honor discounts for high volume purchasing?
A: Yes. Contact us at (805)547-2025 or by email at email@example.com.
Q: How do you ship your products?
A: We ship via UPS. Please see our Shopping Cart for shipping details.
Q: If I need a part tomorrow can you get it to me? If so, what is the deadline time to place my order?
A: We will gladly ship UPS overnight on stock orders received by 1:00PM Pacific Time.
Q: What is your return policy?
A: Please see our Warranty Section at the bottom of this page.
Q: Do you ship outside the US?
A: International orders are gladly accepted. Please refer to our Shopping Cart for pricing and scroll down to the International Orders Section of this page for additional information.
Q: I looked for the seal I need in your catalog but I am not finding the size I need to place the order. Can you get me the seal I need in the size I need?
A: Yes we can! Please contact us by telephone (805)547-2025 or email your request to firstname.lastname@example.org and we will be happy to meet your needs.
Q: I work on the Central Coast. Can I stop by your wearhouse to pick up my parts?
A: We do not have a service counter, so all orders must be placed via our online store or by purchase order. If you would like to arrange for the pick up of your order, please contact us in advance to make arrangements.
Emails & Security
Please be aware; our host provider has taken proactive steps to control SPAM. Emails sent outside of our shopping cart may be blocked by our host or filitered to junk mail and not received by us. The cart is for your security and information contained therein is secure and confidential.
Also note: users MUST have cookies enabled in order to use our shopping cart secure submission (SSL) page. If you are having trouble with entering your credit card info, please go to your preferences in your browser and enable cookies. If that doesn't work, please email us with your order, fax it to 805-547-2025 or phone 805-547-2026. If you do not wish to use the shopping cart, please make sure to put the word 'order' in your email subject heading or the word 'inquiry'. This will help make sure your email is not filtered as Spam. Also, please make sure not to send a blank subject line. This might be filtered by our host as Spam.
If we do not respond to your email within 1 day, it is possible we have not received it or it was filtered. All orders are confirmed, so if you don't get that email, it may mean we did not get your order. Please try our alternate email at email@example.com or call at 805-547-2025. Please be sure to leave a message including day and time.
AJRWeb, Inc. accepts the following forms of payment for customer without an approved account, via secure (SSL) online shopping cart: American Express, MasterCard, Visa, Discover and Paypal (email:firstname.lastname@example.org). Billing address, email and card security code (CVV2) are REQUIRED on all credit card orders. If you do not provide this info, or it does not match bank info, your order cannot be processed and may be cancelled. All orders are processed electronically and checked for address and code match. We reserve the right to cancel any order which does not have CVV2 and AVS match.
All payments must be in US dollars and all payments must be made within three (3) days of the order date. Your card will not be charged until items are available in stock and ready for shipment. Your online order is not guaranteed to be in stock, we will email confirmation of receipt of all orders and advise a ship date once your order has been processed, typically within 1-2 days.
International orders are gladly accepted. Int'l web orders may be subject to customs/taxes fees to be paid by the recipient at the discretion of the country you're in. We have no control over customs/import charges and are not responsible for any charges incurred in your country upon receipt of any order from AJRWeb, Inc.. We reserve the right to verify foreign IP, domain, shipping and credit card information and the right to cancel any order in which verification cannot be obtained. Due to rampant credit card fraud from some countries, we may opt not to accept credit cards from those countries. We will not accept any order with an Indonesia, any African Nation or Georgia (the country, not the state) IP address, domain, host, email address, billing or shipping address. No exceptions.
International web orders can be subject to address verification and may require a fax of cardholder signature and copy of credit card, front and back, please fax to 805-547-2026.
AJRWeb,Inc. reserves the right to cancel any order which does not comply with these policies.
All US orders will be shipped via UPS unless otherwise requested. Shipping options are available via the online store’s checkout process, please use the pull down menu on the 1st page of checkout to choose your preferred shipping method.
Shipment tracking is available via UPS website at ups.com, we will provide a tracking number for all UPS shipments.
International orders will be shipped via USPS (United States Postal Service Global Priority). If you are having an order shipped outside the US, you MUST select the shipping option for your country. If you do not see your country’s option listed, please contact us.
Shipping costs are as follows:
US ORDERS :
UPS ground (2-5 days) = $8.00 1st lb + $.50 each add’l lb
UPS 2nd Day Air = $20.00 1st lb + $2.50 each add’l lb
UPS Next Day Air = $49.00 1st lb + $4.50 each add’l lb
USPS global priorty
Up to 4 lbs $25.00
5 to 20 lbs $45.00
USPS global priorty
Up to 4 lbs $30.00
5 to 20 lbs $65.00
All other INT'L ORDERS:
USPS Global priority
Up to 4 lbs $35.00
5 to 20 lbs $70.00
Please note: Int'l orders submitted with US shipping charges will be placed ON HOLD until correct shipping charges have been verified. Please select the correct shipping method in our shopping cart when placing your order.
AJRWeb, Inc. is not responsible for loss or damage during shipping.
AJRWeb, Inc. is NOT responsible for ANY postal theft, damage or loss or customs hold in other countries. Some countries take longer than the stated delivery times, so be patient. Some countries have known postal problems and once a package leaves the US, it is in the hands of the receiving country's postal service. If tracking was not purchased, we have no control over finding a package stuck in another country's postal or customs service. We are not responsible for length of delibvery time.
***ITALY has rampant internal postal issue, including theft, corruption and extremely long delays. Any orders shipped to Italy REQUIRE a traceable form of shipment. Please contact us in advance with any questions or concerns. AJRWeb, Inc. is NOT responsible for any delays or losses on Italian shipments.
Shipping cost is determined by total weight of shipment and method selected via the pull down menu on the first page of your shopping cart. Items are shipped promptly pending payment authorization,
You will receive a shipping confirmation email after your order is placed confirming availability and informing you of your ship date. All stock orders ship within 1-2 business days.
Customs documentation for ALL international orders are filled out using the correct amount of purchase and the description of merchandise. AJRWeb, Inc. is NOT responsible for customs fees, duty or any other fees or taxes levied by any country upon receipt of any item purchased from us. International buyers are responsible for any or all import fees/taxes/duties.
AJRWeb, Inc. (known as Seller) warrants its products, when installed and used properly, to be free of defects and material to the first user/purchaser.
AJRWeb, Inc. will replace without charge or refund in full the original cost of any and all parts that fail due to defective material or workmanship. Malfunctions or damages from accident, abuse, misapplication, improper installation or normal wear and tear are not covered by this warranty, nor can AJRWeb, Inc. be held responsible.
It is expressly agreed that this warrant is in lieu of any other warranties and liabilities, expressed or implied, but not limited to any warranty of merchantability or fitness for any purpose and any liability for consequential damages arising out of the use of the product sold hereunder. The foregoing Seller will in no event be liable for consequential, special or contingent damage or expense arising directly or indirectly from any defect in goods, or from use thereof, nor is any other person authorized to assume for the Seller and such liability.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not sell, rent or give away our mail lists or e-mail lists to anyone. Your personal information will only be shared with third parties for the following reasons:
* Agents: If we employ other companies and individuals to perform functions on our behalf. Examples might include order fulfillment, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for any other purposes.
In accordance with the California Consumer Privacy Act ("CCPA"), we want to clarify how personal information we have gathered is used when doing business with AJRWeb. Your personal information is NEVER sold to third parties and is only used by service providers and ourselves to deliver services/products you have personally requested/ordered. These "service providers" can include such services as freight/delivery companies (ie., USPS, UPS, FedEx) to physically deliver products you have ordered. If we offer an email list option, we only use email list services where you will always have the ability to opt-in or opt-out of receiving email information and updates from us.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to close your browser when finished using a shared computer.